CUSTOMER SERVICE

TERMS & CONDITIONS

So everything's clear

Ordering, Copyright and Returns Policies

When you place an order, our mastering engineer will carefully review the tracks you send us. We make sonic adjustments to ensure your music transfers well to vinyl and sounds its best.

If there are any issues with the audio quality, we’ll work with you on a case-by-case basis to find the best solution.

To get the best results, please double-check your audio quality before uploading your tracks. If you have any questions or need advice, feel free to reach out — we’re here to help!

By placing an order on https://cutsy.co.uk, you confirm that you hold the rights, have permission from the rights holder, or possess an appropriate license to reproduce any sound recording—musical or non-musical—that you provide for transfer to vinyl for personal use.

If you need to cancel or amend your order please e-mail us at info@cutsy.co.uk within 48 hours of placing your order, otherwise you will may have to pay half of your requested order as a cancellation fee.

As a custom, hand-made to order product, we take care to ensure all our orders meet our high-quality standards.

If your order is for a single vinyl record and you’re not satisfied for any reason, please contact us within 14 days of receipt. We can arrange a full refund, provided you supply video or photographic evidence showing the issue.

If you plan to order multiple vinyl records or copies, we strongly recommend ordering a single unit first to ensure you are happy with the quality of our work.

We accept returns of individual units from larger orders only for the following reasons:

  • Manufacturing errors caused by our equipment affecting individual units, such as ‘over-cuts’ that cause skipping during playback.

  • Significant audio reproduction errors, for example, missing left or right audio channels.

For any accepted returns, you will need to return the faulty record(s) to us for analysis. We may also ask for a video sample demonstrating the issue.

We do not accept individual returns for the following issues:

  • Lead-in or lead-out position or length (which mainly affects jukebox playback).

  • Subjective audio quality concerns, such as EQ, volume, or perceived loudness—unless the issue is significantly different from a previous single unit or test cut you ordered.

  • Problems originating from the original audio files you provided, including gaps, skips, fades, or editing errors.

If a refund is approved, it will be issued to your original payment method.

Refunds are processed through our online payment gateway (PayPal), which may take additional time to reflect the funds in your bank account, credit/debit card, or PayPal balance. If you haven’t received your refund within 3–5 working days, please contact PayPal directly.

Additional Terms and Conditions

This website is operated by Cutsy Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Cutsy Ltd. Cutsy Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.