Privacy Policy

1. Who We Are
Cutsy is operated by Cutsy LTD, registered in the United Kingdom. If you have questions about your data or this policy, you can contact us at:

Email: info@cutsy.co.uk
Address: 10a Gateway Mews, London, N11 2UT

2. What Data We Collect
We collect the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order and transaction details

  • Login and account details

  • Browsing behavior and device information (via cookies and analytics)

  • Marketing preferences and interactions (via HubSpot)

3. How We Collect Your Data
We collect personal data through:

  • Online forms (e.g. contact, checkout, newsletter)

  • User account creation and management

  • Cookies and tracking tools

  • Third-party integrations such as Google Analytics, HubSpot, and PayPal

4. How We Use Your Data
We use your data to:

  • Process and deliver orders

  • Manage user accounts and provide customer service

  • Send transactional and marketing communications

  • Analyze website performance and improve user experience

  • Prevent fraud and ensure security

5. Third-Party Services
We share or receive personal data through the following trusted services:

PayPal – Used for payment processing. We do not store your full payment details. PayPal processes this information directly.
Google Analytics – Used for website performance and user behavior tracking.
HubSpot – Used for marketing automation, contact management, and communication tracking.

We only share data with third parties when necessary and in accordance with applicable laws.

6. Cookies
We use cookies to personalize content, analyze traffic, and support marketing efforts. You can manage your cookie preferences via your browser settings or refer to our Cookie Policy.

7. Legal Basis for Processing
We process your data under one or more of the following bases:

  • Contractual necessity (e.g., fulfilling your orders)

  • Legitimate interests (e.g., analytics, marketing)

  • Consent (where applicable, such as email marketing)

  • Legal obligations (e.g., tax compliance)

8. International Users
We may process your data outside your country of residence, including in countries that may not offer the same level of protection. We use appropriate safeguards, such as standard contractual clauses, to protect your information.

9. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., tax, accounting, fraud prevention).

10. Your Rights
You have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@cutsy.co.uk

11. Data Security
We take data security seriously and implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

12. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly.

14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:

Email: info@cutsy.co.uk
Address: 10a Gateway Mews, London, N11 2UT

Effective Date: 26 May 2025

Last Updated: 26 May 2025