FAQ

Frequently Asked Questions

Everything you wanted to know about your Cutsy Custom Vinyl

General Questions

Vinyl record with artwork


7” vinyl record: £49.00
10” vinyl record: £69.00
12” vinyl record: £81.00


Vinyl record without artwork


7” vinyl record: £39.00
10 vinyl record: £59.00
12” vinyl record: £71.00  

If you forget your password, visit creator.cutsy.co.uk and select Log in. Underneath the sign in button, you will see the link “Forgot your password?”

Click on this link and we’ll automatically send you a password reset to your email - don’t forget to check your spam folder.

In the message, we provide further instructions. 

If you’re here because the above reset process is not working, please try clearing your browser cache or trying the reset link in a private or incognito browser.

Still no luck?  Contact one of the team via info@cutsy.co.uk and we’ll get back to you.

Yes.

The Import One Stop Shop should be very helpful for our EU customers. Further information can be found by following this link to the the IOSS page of the European Commission website.

Our IOS number is IM5289398139

Handmade: Record audio running time


7” vinyl record – 4.5 minutes audio each side @ 45 RPM
7” vinyl record – 6.0 minutes audio each side @ 33 RPM
10” vinyl record – 8.0 minutes audio each side @ 45 RPM
10” vinyl record – 12.0 minutes audio each side @ 33 RPM
12” vinyl record – 12.0 minutes audio each side @ 45 RPM
12” vinyl record – 15.0 minutes audio each side @ 33 RPM


Pressed vinyl record audio running time


7” vinyl record – 5.0 minutes audio each side @ 45 RPM
7” vinyl record – 7.0 minutes audio each side @ 33 RPM
10” vinyl record – 12.0 minutes audio each side @ 45 RPM
10” vinyl record – 15.0 minutes audio each side @ 33 RPM
12” vinyl record – 15.0 minutes audio each side @ 45 RPM
12” vinyl record – 22.0 minutes audio each side @33 RPM 

Cutsy has a bespoke manufacturing license, we can reproduce any songs that appear on the PRS or PPL database, artists, record companies and publishers all get paid, PRS and PPL collect for each record we press or cut to vinyl.

You can even send us your own recording from home, whether it be an original song, podcast or even a voice note you would like to give to someone.

Please don’t rip audio from YouTube. As it’s illegal and the sound quality is poor.

Cutsy can cut or press anything you like, there is a limit of 5 songs from a single artist on one record, however your own original songs we can cut or press as many songs as we can fit on a vinyl record.

You can purchase your music from any legitimate source, here is a list of the most popular places to buy your music: 


Apple iTunes

Amazon

Beatport

You can supply any image you wish but you must have the rights to those images.


Please send the biggest images you have to ensure the best print quality we recommend at least 500KB in file size.

You can supply files in .wav, .mp3 or AIFF format.

Please remember that the better quality your source material, the better quality your custom vinyl record will be.

All our records are cut at 45 RPM.

Larger orders can differ between 45 and 33 RPM depending on the size of disc. 

No. Spotify is a streaming service and so we are unable to process the audio through our equipment nor do we have a licence for it.

We can make full length Albums, so long as your music is from an unpublished or original source.

Published or copywritten music, would need a licence from the owner, record company, publisher or anyone who is the rightful owner of the music or audio.

Mastering your record usually takes place before you submit your audio files, Cutsy can provide in-house mastering for your music; just email us at info@cutsy.co.uk to discuss your requirements. 

Handmade orders will be shipped in 7 working days, excluding the day of purchase.

Pressed records will take approximately 4-6 weeks for delivery, from the date we receive your order, delivery date also depends on the shipping address and the quantity of records in your order. 

Orders under 50 units to UK Mainland have free shipping. Otherwise it will be calculated at checkout.

For pressed orders over 50 units, we will quote you shipping charges once we have an idea of the cargo size, weight and shipping address.

If you have any questions regarding postage, please contact us.

You don’t need a PayPal account to pay via PayPal.

Simply click the “proceed to PayPal” button at the bottom of the checkout and once you arrive at the PayPal landing page just fill in your card details in the “Paypal Guest Checkout” section. It’s just underneath the blue login button on the same page.

As soon as you’ve paid, we’ll starting making your vinyl.

Please check before purchasing that you have entered the correct shipping address with PayPal too.

Orders for records of 50 copies or more require a 50% deposit, this to be paid to our bank account once your order is confirmed, we will send you an invoice, once your records have been manufactured, we will send you a further invoice for the remaining 50%, prior to shipping your records to your chosen destination. 

We can manufacture 1 – 100,000 records and sleeves, large orders will require more time to manufacture your records. Please have a look at our Vinyl Record Pressing page or email us at info@cutsy.co.uk for a quote. 

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