FAQ
Frequently Asked Questions
Everything you wanted to know about your Cutsy Custom Vinyl
Can I use songs I don't own the rights to?
Yes! We hold a Limited Manufacturing Licence. This means we can legally produce records with most commercial music, and the original artists are paid royalties. The key rules are:
Max 3 songs by the same artist per record.
You must provide high-quality files from a legal source (e.g., iTunes, Beatport). We cannot use audio from Spotify or YouTube.
What's the best audio file to use?
For the best sound quality, we recommend:
WAV or AIFF files (uncompressed)
High-bitrate MP3s (320 kbps)
Audio ripped from YouTube or other streams is not suitable for vinyl.
What are the artwork requirements?
You can use any artwork you own or have permission for. For the best print quality:
Format: PNG, JPG, or PDF
Size: At least 500KB (the larger, the better!)
Resolution: High-resolution is key for a professional look.
How much music can I fit on a record?
Lathe-Cut
(45 RPM): 7" (5 min/side), 10" (8 min/side), 12" (12 min/side)
(33 RPM): 12" (20 min/side)
Note: Lathe Cut 45 RPM records can be built using our Record Builder.
33 RPM Lathe Cuts are available by manual order only. They involve extra setup and production time, so we generally recommend 45 RPM for most projects.
To enquire please email us at info@cutsy.co.uk
Pressed Vinyl
(45 RPM): 7" (4-5 min/side),
(33 RPM): 12" (15-22 min/side)
Note - 7" and 10" records at 33RPM are not recommended due to noticeable sound quality loss
Do you master the audio?
We include basic mastering for all of our handmade lathe-cut records to ensure consistent volume and optimal sound quality from your audio files.
For pressed vinyl records, mastering is a critical and separate step in the production process. To achieve the best possible sound, we recommend and provide dedicated mastering services tailored specifically for vinyl. This ensures your final pressed record meets professional audio standards.
Please contact us to discuss your project with our audio engineer and get a detailed quote for professional mastering.
How long will my order take?
Handmade (Lathe-Cut): Ships within 12 working days.
Pressed Vinyl: Takes approximately 6 weeks from order confirmation.
How much is shipping?
UK: Free
Europe: £3.95
Worldwide: £10.00
(Rates for large pressed orders are calculated at checkout)
Can I order just one record, or do I need a large run?
You can order a single record! Our handmade lathe-cut service is perfect for one-off creations. For larger pressed runs, get in touch for a quote.
How do I reset my password?
Go to the Creator Login page.
Click “Forgot your password?”
Enter your email to receive a reset link.
> Tip: Not seeing the email? Check your spam folder or try a private browser window.
Now Let's Create Your Record
Start by using pre-made templates or your very own design.
Select Create to open our record builder in a new window.
