Frequently Asked Questions

Prices start from £39.99!

With Artwork
12" – £79.99
10" – £69.99
7" – £49.99

Without Artwork
12" – £69.99
10" – £59.99
7" – £39.99

If you forget your password, visit https://creator.cutsy.co.uk/ and select Log in. Underneath the sign in button, you will see the link “Forgot your password?”

Click on this link and we’ll automatically send you a password reset to your email - don’t forget to check your spam folder.

In the message, we provide further instructions. 

If you’re here because the above reset process is not working, please try clearing your browser cache or trying the reset link in a private or incognito browser.

Still no luck?  Contact one of the team via info@cutsy.co.uk and we’ll get back to you.

Yes.

The Import One Stop Shop should be very helpful for our EU customers. Further information can be found by following this link to the the IOSS page of the European Commission website.

Our IOS number is IM5289398139

Handmade: Record audio running time

Lathe-Cut Records

7" – up to 5 minutes per side
10" – up to 8 minutes per side
12" – up to 12 minutes per side

All lathe-cut records are cut at 45 RPM for best quality.

Pressed Records

7"
• Up to 5 mins @ 45 RPM
• Up to 7 mins @ 33 RPM

12"
• Up to 15 mins @ 45 RPM
• Up to 22 mins @ 33 RPM

Cutsy holds a Limited Manufacturing Licence, which means we’re licensed to reproduce any track listed in the PRS or PPL databases. This ensures that artists, labels, and publishers are properly paid — PRS and PPL collect royalties for every record we cut or press.

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We do not take any rights to the music — all rights remain with the original artist, and they will be paid through PRS just like with any other sale.

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You're also welcome to send us your own recordings — whether it’s an original track, podcast, or a voice note you'd like to give as a gift.

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Please don’t send audio ripped from YouTube — it’s illegal, and the sound quality isn’t suitable for vinyl.

Cutsy can cut or press almost anything you like. For licensed music, there’s a limit of up to 3 songs by the same artist per record — this is a requirement of our Limited Manufacturing Licence.

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If you're sending us your own original music, there's no limit — we can include as many tracks as will physically fit on the record, depending on the format and duration.

We recommend purchasing your tracks from a legitimate source to ensure good quality and proper licensing.

Some popular options include:
• Apple iTunes
• Amazon
• Beatport

Make sure your files are high-quality (preferably WAV or high-bitrate MP3) for the best results on vinyl.

Yes — you're free to supply any image you like, as long as you own the rights to it or have permission to use it.

For best print quality, please send the largest version you have — we recommend files that are at least 500KB in size. High-resolution images (ideally in PNG, JPG, or PDF format) will give the best results on your sleeve and label.

You can supply files in .wav, .mp3 or AIFF format.

Please note - better quality audio will give a better sounding record.

All of our lathe-cut records are cut at 45 RPM by default for the best sound quality, especially for music with bass or dynamic range.

We can cut at 33 RPM if needed — this allows for longer play time per side — but we recommend sticking with 45 RPM unless you're limited on space.

For larger pressed vinyl orders, we offer both 33 and 45 RPM, depending on your track lengths and the size of the disc.

No — Spotify is a streaming service, not a licensed source for downloading audio files. Because of this, we can’t process Spotify audio through our equipment, and it’s not covered under our Limited Manufacture Licence.

Our licence only allows us to reproduce music that’s been legally purchased and downloaded from approved sources (like iTunes, Amazon, or Beatport). Streaming platforms like Spotify, YouTube, or Apple Music don’t provide the necessary usage rights or audio files suitable for vinyl production.

Yes — we can make full-length albums, as long as the music is original or unpublished (for example, your own recordings or unreleased material).

If the music is published or copyrighted, you would need to obtain permission or a licence from the rights holder — this could be the artist, record label, publisher, or anyone who legally owns the music.

Each record we cut or press is mastered by default to ensure consistent levels and the best overall sound. This includes level matching between tracks for a smooth listening experience.

If you need additional or custom mastering for your music, Cutsy can provide that too — just email us at info@cutsy.co.uk to discuss your requirements.

Handmade (lathe-cut) orders ship within 12 working days (excluding the day of purchase).

Pressed vinyl records typically take 6 weeks from the date we receive your order. Delivery times may vary depending on your shipping address and the size of your order.

Shipping Rates

• UK: Free

• Europe: £3.95

• Worldwide: £10.00

Cutsy offers competitive shipping rates for all customised vinyl record orders.
For pressed vinyl, shipping costs vary depending on weight and destination, but we always aim to keep rates affordable.

You don’t need a PayPal account to pay via PayPal.

Simply click the “Proceed to PayPal” button at checkout. On the PayPal page, enter your card details in the “PayPal Guest Checkout” section, located just below the blue login button.

Once your order is placed, we’ll start making your vinyl record.

Please double-check your shipping address in PayPal before completing your purchase.

We can manufacture anywhere from 1 to 100,000 vinyl records, sleeves, and center labels. Larger orders will take more time to produce.

For detailed pricing and turnaround times, please visit our Vinyl Pressing page or email us at pressed@cutsy.co.uk for a personalised quote.