So everything's clear

Ordering, Copyright and Returns Policies

When you complete an order on our website our mastering engineer will listen to the tracks you’ve sent through to us. Sonic changes will be made to your recording in order to make a successful vinyl transfer. We reserve the right to politely decline and refund orders (at any time) that don’t meet our minimum quality standards. Please make sure that you are happy with the quality of your tracks before you upload them to avoid disappointment!

By placing an order for “ORIGINAL MUSIC – no artwork” on you agree that you own the rights, or have the permission of the rights holder or hold an appropriate license to exploit any sound recording, musical or non-musical that you provide to us for the purpose of transfer to vinyl for your personal use. If your order for this product contains copyrighted materials, you must upgrade to either our licensed “Vinyl record – pre made design or Create your own design”

If you need to cancel or amend your order please e-mail us at within 48 hours of placing your order, otherwise you will may have to pay half of your requested order as a cancellation fee.

As a custom, hand-made to order product we take care to ensure that all of our orders meet our high-quality standards.

If your order is for one vinyl record, and you’re not satisfied with your order for any reason, please contact us within 14 days of receipt and we can arrange for you a full refund, but you must provide video or photographic evidence showing the error.

If you plan to order more than one vinyl record, or multiple copies of a vinyl record, we strongly recommend you order a single unit first to ensure you are happy with the quality of our work.

We will accept returns of individual units of an order greater than one unit only for any of the following reasons:

• Errors in manufacturing caused by our equipment affecting individual units e.g. ‘Over-cuts’ caused by our equipment demonstrated by ‘skipping’ on playback.
• Significant audio reproduction errors i.e. missing left or right audio channel(s). You will be asked to return the affected units for analysis or provide a video sample of these issues.

We don’t accept individual returns for orders for any of the following:

• Lead-in/Lead-out position or length (mostly affecting jukebox playback)
• Audio quality/subjective issues involving EQ, volume, perceived loudness; unless the order differs significantly from a preceding order for a single unit or ‘test cut’.
• Issues affecting the original source audio you provided to us including gaps or skips in the digital audio file(s), intro and outro fades or other editing issues.

Orders for gift vouchers are non-refundable unless you request a refund within 14 days of placing your order and the gift voucher has the full purchase value remaining.

Please address any returns to:
Unit 10
Gateway Mews
Bounds Green Road
N11 2UT

If a refund is agreed upon we will provide a refund to your original payment method.

This will be processed through our online payment gateway (PayPal), who may take additional time to return your funds to your bank account, credit/debit card or online balance. Please contact PayPal if you have not received your refund between 3-5 working days.

Additional Terms and Conditions

This website is operated by Cutsy Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Cutsy Ltd. Cutsy Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.